Read more

Maureen Robichon

CRM & Social Media Project Manager at maeva.com

 

What led me to maeva.com?

I did my first Masters and an apprenticeship with the Accor Group, working in operational teams and on ‘physical’ sites. But I wanted to focus more on e-commerce, so I did a second Master’s degree at a business school, in Digital Marketing and Data, which enabled me to join maeva.com’s CRM team as an apprentice. This unit is responsible for communicating with customers and prospects, building customer loyalty and managing the community on social networks. My work-study placement gave me the opportunity to work in all three areas. And at the end of that period, I was offered the chance to stay on. I finished my work-study placement on 30 September 2022 and on 1 October I was taken on as a CRM project manager!

 

What was my work-study placement like?

Right from the start, I was given lots of projects, under the supervision of my manager of course, but in a friendly and trusting way. For example, I was asked to organise the brand’s very first VIP customer evening, on our premises. I managed everything from A to Z, including the catering, sending out the invitations, making follow-up calls, etc. And as it went so well, I organised a second one.

 

What about working for Pierre & Vacances – Center Parcs?

Although maeva is growing fast, we still operate like a small organisation: everyone knows everyone else, we work in close proximity and flexibly, with teleworking to help balance professional and personal life, but also with the security of being part of a large Group, which is reassuring and offers potential for development. What’s more, after a few months on a permanent contract, my manager said to me, ‘We’re going to recruit a new trainee, and you’re going to be her mentor’.

 

For me, ‘reconnecting with what’s essential’ means:

Travelling! And not necessarily very far away. Going to my grandparents’ house on the Atlantic coast, for example, is essential for me.

jescher tchoumba maureenrobichon 1

More success stories…

“Then I was asked to be an ambassador for the Group Foundation. I’d always wanted to be involved with an association, and now it was possible to do so in a corporate context.”

Read the story

“I’m totally committed to my work, but I have the freedom to disconnect completely, and I can do so because I work with my teams and management in a framework of trust.”

Read the story

“It’s a real vote of confidence and it’s also very rewarding to be approached internally for a job you’d never thought of.”

Read the story

“I have a great deal of freedom and autonomy to develop and manage the countries for which I’m responsible. […] What I like here is the team spirit. If you need support, you’ve got it.”

Read the story

“In practical terms, we can’t do anything without our teams. So it’s very important to support your teams by being close to them and on the ground.”

Read the story

“When I started here as a receptionist, I saw how the hotel worked at every level. […] The work of each and every one of us makes this site a success.”

Read the story

“Bringing joy is what our job is all about. But what we do for these struggling families is very powerful.”

Read the story

“Today, Mission Handicap is very active and very present in the company and thanks to it I feel protected, supported.”

Read the story